Issues With A Statement
The tracking number included in your order fulfillment email will inform you of your shipment's Estimated Time of Arrival (ETA). If a shipment has not been received 72 hours past the ETA, please fill out the Shipping Issues form for your missing shipment. An investigation will be conducted to determine its cause and a solution will be provided within 3-5 business days.
For any damaged shipments caused by carrier mishandling, a claim must be filed within 72 hours of shipment arrival. However, it is best to refuse the shipment from the carrier if you notice the package is damaged. If you receive a damaged shipment, please fill out the Shipping Issues form and be prepared to describe and provide photos of damages of the shipment and products.
Damage shipment claims are subject to further investigation before any refund or replacement is granted. LollicupStore.com is not responsible for any lost, stolen, or weather damaged merchandise (such as frozen or broken bottles due to extreme weather conditions, etc.). Investigations may take up to 10 business days. LollicupStore.com will submit the claim to the carrier. Once the carrier verifies the damage, our team will contact you and either issue a replacement or credit to your account. Please allow 7-10 business days to process the replacement or credit.
LollicupStore.com will only cover ground shipping costs for replacements. If your shipment requires other shipping options (expedited shipping, signature at delivery required, or any special delivery arrangements), additional charges may apply. Please view Processing, Shipping and Delivery for more information.
A carrier will typically make three attempts to deliver a shipment. If the carrier cannot deliver the shipment after several attempts, the shipment will be returned to our offices. Under such circumstances, you will be responsible for additional Shipping and Handling fees for reshipment. Shipping and Handling costs cannot be refunded. LollicupStore.com is also not responsible for any weather related delay or damages caused during transit or delivery.