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Issues With An Order

Lollicup USA posted this on Aug 14, 2018

If you wish to cancel an order, please immediately email to ebiz@karatpackaging.com with your order confirmation number stating you wish to cancel the order or contact our E-Commerce Department at (626) 965-8882 or (800) 857-1988 with the following information:

  1. Full Customer Name
  2. Phone Number
  3. Order Number

Please note: if your order has been processed it cannot be cancelled. Once an order has shipped, it will be considered a fulfilled order and cannot be cancelled.

If an item is out of stock, you will be notified and refunded for the item(s) and the shipping costs for said item(s). Please note: All refunds/including Cancel Orders will be credited to your original form of payment. We'll credit your account within 10-14 business days. Your refund should reflect on your next statement, depending on the issuing bank and/or billing cycle. 

Categories: Topics Ordering Policies