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Issues With An Order

Lollicup USA posted this on Aug 14, 2018

If you wish to cancel an order, please immediately reply to your order confirmation email stating you wish to cancel the order or contact our E-Commerce Department at (626) 965-8882 or (800) 857-1988 with the following information:

  1. Full Customer Name
  2. Phone Number
  3. Order Number

Please note: if your order has been processed it cannot be cancelled. Once an order has shipped, it will be considered a fulfilled order and cannot be cancelled.

If an item is out of stock, you will be notified and refunded for the item(s) and the shipping costs for said item(s). Please allow up to 7-10 business days for all refunds.

Categories: Topics Ordering Policies