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Processing, Shipping and Delivery

Lollicup USA posted this on Aug 14, 2018

Once an order has been placed, the normal processing time is 1-3 business days (24-72 hours), unless there are issues with the order. Please view Issues with an Order for more information. For orders received immediately before (Friday evening) or during the weekends (Saturdays and Sundays) or placed before, on, or immediately following a holiday, the processing time of 1-3 business days starts on the next available business day. Orders cannot be canceled after they have been processed. Shipping carriers do not offer weekend deliveries and shipping estimates are based on business days.

Based on each shipping method, it may take up to 7 business day for an order to arrive from time of shipping. Larger orders may have more than one shipment and may come in different days. 

Shipments may be delayed due to weather issues.

However, if your order is delayed more than the quoted 10 business days of purchase, your next order shipping is on us. See Detail Here.

Equipment orders (blenders, sealing machines, refrigerators, etc.) may be subject to additional verification by phone or email as part of our fraud prevention program.

Urgent orders: due to processing time and shipping vairations, we do not guarantee arrival dates

LollicupStore.com is not responsible for any items that become damaged due to the sensitivity of containers. These items include, but are not limited, to the following: Popping Pearls and Jellies. Items in damage-sensitive containers cannot be refunded once shipped. However, if you receive a damaged item, please fill out the claims form and a Customer Service Representative will contact you within 3 business days regarding your case, assuming all appropriate information is completed. Please be prepared to provide photo evidence of all damaged products as well as packaging.

Once your order has been fulfilled, a shipment confirmation, including your tracking information, will be sent to the email address provided during check-out. We reserve the right to charge additional fees for any special processing/shipping requests (rush order, special delivery arrangements, pallets, etc.) that may apply. In such cases, our E-Commerce Department will contact you for approval.

LollicupStore.com ships via ground shipping on major carriers, unless our team determines a commercial trucking company will be better suited for your shipment. The delivery rate shown at the time of check-out is strictly limited to the 48 contiguous states and subject to change without notice. At this moment, we are unable to deliver to P.O. boxes, military bases, APO, and any areas outside the contiguous USA such as Alaska, Hawaii, Puerto Rico, and internationally.

Please note that the carrier may simply leave your package at the front door. LollicupStore.com is not responsible for any lost, stolen, or weather damaged merchandise (such as frozen or broken bottles due to extreme weather conditions, etc.). To require a signature at time of delivery, an additional fee will be applied after check-out. If you require a signature for your shipment, please email us at ClaimsEbiz@karatpackaging.com immediately after you place your order with your order number and a request for the signature required option to be added to your order. You will be contacted by a representative with a quote for the fee and payment method.

LollicupStore.com also allows for orders to be picked up at any of our warehouse locations. All warehouse will calls will be ready 24 hours after time of order. Pick up hours are 10am – 4pm Monday-Friday with the exception of holidays. If an order is not picked up within three (3) business days, we will cancel and refund the order.

LollicupStore.com is not responsible for any items that become damaged due to the sensitivity of containers. However, if you receive a damaged item, please fill out the claims form and a Customer Service Representative will contact you within 3-5 business days regarding your case, assuming all appropriate information is completed. Please be prepared to provide photo evidence of all damaged products as well as packaging.

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