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Shipment Issues

Lollicup USA posted this on Aug 14, 2018

Missing Shipments: If a shipment has not been received within 72 hours past the ETA, please fill out the form below and specify that you have a missing shipment. An investigation will be conducted to determine its cause and a solution will be provided as soon as possible.

Damaged Shipments: For any damaged shipments caused by carrier (FedEX/UPS/USPS or trucking etc.) mishandling, a claim must be filed within 48 hours of shipment arrival. However, it is best to refuse the shipment from The Carrier if you notice the package is damaged. Please fill out the form below and be prepared to describe and show damages of the shipment and products.

Damage shipment claims are subject to further investigation before any refund or replacement is granted. is not responsible for any lost, stolen, or weather damaged merchandise (such as frozen or broken bottles due to extreme weather conditions, etc.). Investigations may take up to 10 business days. will submit the claim to the carrier. Once the carrier verifies the damage, our team will contact you and either issue a replacement or credit to your account. Please allow 7-14 business days to process the replacement or credit. will only cover Ground shipping costs for replacements. If your shipment requires other shipping options (expediated shipping, signature at delivery required, or any special delivery arrangements), additional charges may apply. Please view the "Processing, Shipping and Delivery" section of our Policies for more information.

Please read through the form carefully and fill out the form below in it's entirety. Once your claim has been successfully submitted in full, we will get back to you as soon as possible. Please note that if the form below is not accurately filled out with all required information, we will not be able to process your claim.

Shipments may be delayed due to weather issues.

You may return any unopened/unused and returned in good resalabel condition item within 30 days from the date of purchase. There is a 10% restocking fee that applies to all returns. Customers are responsible for all shipping and handling charges incurred during the process of retrun. Before returning any item, you must obtain a Return Merchandise Authorization (RMA) Number. 

Click here for the form

Categories: Topics Shipping