Welcome to Lollicupstore.com, Do you know we have a loyalty program?
You can save up to 15%.  
Returning customers new to this site, read this first          FAQ

Welcome to Lollicupstore.com!

Ordering

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I’m trying to place an online order, but my shopping cart always remains empty. What do I do?
Lollicup USA Aug 13, 2018

This happens often when “cookies” are not enabled on your computer. LollicupStore must be able to place a small “cookie” in your computer in order to remember which items you have added into your shopping cart. This is a standard and secure procedure used by most e-commerc......

Why am I being charged taxes?
Lollicup USA Aug 13, 2018

We charge taxes on all items that are not food products that are delivered to states where we have fulfilment centers. These states include CA, SC, WA, and TX. If you would like to apply for tax exemption status, please fill out our Sales Tax Exemption Form. Please make sure you upload a copy of ......

How do I know if an item is backordered?
Lollicup USA Aug 13, 2018

If an item is completely out of stock it should display as such on the website. However, occasionally inventory counts can be wrong and an item will actually be out of stock even though it says it is available. In the event that you have ordered an item that is out of stock, a customer service re......

Why did I receive an email saying my order was received and then another saying my order was canceled?
Lollicup USA Aug 13, 2018

If you did not request for your order to be canceled, please verify your payment information. If the order is being placed for a business but the card is billed to the owner's home addres, the home address will need to be entered for the billing address. All orders in which the security number an......

Issues With An Order
Lollicup USA Aug 14, 2018

If you wish to cancel an order, please immediately reply to your order confirmation email stating you wish to cancel the order or contact our E-Commerce Department at (626) 965-8882 or (800) 857-1988 with the following information:...

Returns And Issues With A Product
Lollicup USA Aug 14, 2018

All returns must have a Return Merchandise Authorization Number (RMA No.). In order to qualify for a RMA No., the merchandise must be unopened and returned within 30 days from the date of receipt. The returned merchandise must be in good condition, properly sealed, and in its original packaging....

How to Add / Edit Bill to and Ship to address
Lollicup USA Mar 1, 2019

If you are looking to add or change bill to or ship to address in your account, follow these steps....

How to Upload Re-sellers Permit
Lollicup USA Feb 1, 2019

Please follow these steps to upload your resellers permit:...

WHOLESALE INQUIRY
Lollicup USA Aug 14, 2018

To find out more about wholesale, please click here...

Address verification (AVS)
Lollicup USA Mar 21, 2019

To prevent fraudulent charges to your account, most e-commerce sites use address verification system provided by card processors....

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