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Policies

8 Item(s)

PAYMENT, PRICING, AND PROMOTIONS
Lollicup USA Aug 14, 2018

LollicupStore.com accepts Visa, MasterCard, Discover (Issued in United States) and PayPal payments. We currently do not accept American Express, prepaid gift/credit cards, or any international cards. Any orders with the use of foreign credit cards will be cancelled immediately....

ISSUES WITH AN ORDER
Lollicup USA Aug 14, 2018

If you wish to cancel an order, please immediately reply to your order confirmation email stating you wish to cancel the order or contact our E-Commerce Department at (626) 965-8882 or (800) 857-1988 with the following information:...

RETURNS AND ISSUES WITH A PRODUCT
Lollicup USA Aug 14, 2018

All returns must have a Return Merchandise Authorization Number (RMA No.). In order to qualify for a RMA No., the merchandise must be unopened and returned within 30 days from the date of receipt. The returned merchandise must be in good condition, properly sealed, and in its original packaging....

PRIVACY POLICY
Lollicup USA Aug 14, 2018

LollicupStore.com is committed to protect your privacy. Your personal information is our highest priority. This policy applies to information we collect from you when you use our website and how your information is being used. It is recommended that customers review our privacy policy practice fr......

TERMS AND CONDITIONS
Lollicup USA Aug 14, 2018

Please review the following terms and conditions (‘Term of Use’) before browsing or using LollicupStore.com. This website is made available by Lollicup USA, Inc. and its subsidiaries (LollicupStore.com), which are referred to inn these terms and conditions as “we”, “......

Shipping Issue Form Here
Lollicup USA Oct 23, 2018

Missing Shipments: If a shipment has not been received within 72 hours past the ETA, please fill out the form below and specify that you have a missing shipment. An investigation will be conducted to determine its cause and a solution will be provided as soon as possible....

PROCESSING, SHIPPING, AND DELIVERY
Lollicup USA Aug 14, 2018

Once an order has been placed, the normal processing time is 1-3 business days (24-72 hours), unless there are issues with the order. Please view Issues with an Order for more information. For orders received immediately before (Friday evening) or during the weekends (Saturdays and Sundays) or pl......

ISSUES WITH A SHIPMENT
Lollicup USA Aug 14, 2018

The tracking number included in your order fulfillment email will inform you of your shipment's Estimated Time of Arrival (ETA). If a shipment has not been received 72 hours past the ETA, please fill out the Shipping Issues form for your missing shipment. An investigation will be conducted to det......

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